1. Scope of delivery

Lola Glamour, SL ships to Spain, European Union countries and other international destinations.

Shipping conditions may vary depending on the destination, product type, and selected shipping method.

2. Product types and availability

Delivery times depend on the type of product purchased:

  • Products made to order or customized , which require a handcrafted manufacturing process prior to shipment.

  • Products in stock , available for immediate shipment.

As these are handcrafted furniture items, the indicated delivery times are always approximate .

3. Indicative delivery times

Unless otherwise expressly stated at the time of purchase, the approximate delivery times are as follows:

Products manufactured to order or customized

  • Spain: up to 50 business days

  • Europe: up to 60 business days

  • Rest of the world: up to 80 business days

For international shipments made by sea, delivery times may be extended.

Products in stock

  • Spain: up to 15 business days

  • Europe: up to 20 business days

  • Rest of the world: up to 30 business days

The deadlines begin counting from the final confirmation of the order by Lola Glamour, SL

4. Type of delivery

Deliveries are made to the street level , at the address indicated by the customer during the purchase process.

Default:

  • Products are not delivered to the customer's home.

  • No assembly or removal of packaging is performed.

Most furniture is delivered fully assembled. In cases where the product is delivered in several pieces, final assembly will be simple and will not require any specific technical skills.

5. Additional services

The client can consult with Lola Glamour, SL about the possibility of contracting additional services, such as:

  • Up to the address

  • Mounting

  • Packaging removal

These services, when available, will be quoted and billed separately.

6. Transport and receipt of goods

The goods are insured during transport. To ensure the transport company can cover any potential damage, it is essential to follow these instructions upon delivery:

  • Check that the number of packages matches the delivery note.

  • Check that the packaging shows no signs of damage, breakage, moisture, or visible tampering.

If any external anomaly is detected, the customer must refuse the delivery or leave a written and dated record on the carrier's delivery note.

If the packaging shows no visible damage, but upon opening it any damage is detected in the product, the customer must notify Lola Glamour, SL within a maximum period of 24 hours , providing photographs that prove it.

7. Customer's absence at the time of delivery

The transport company will contact the client in advance to coordinate the delivery.

In case of absence:

  • The carrier will indicate the procedure for a new delivery or collection.

  • If the customer does not collect the order within the indicated period, the product may be returned to Lola Glamour, SL

In this case, Lola Glamour, SL reserves the right to refund the amount of the product, deducting shipping costs and any damage resulting from return transport.

8. Delivery delays

The indicated deadlines are estimates and may be affected by causes beyond the control of Lola Glamour, SL, such as logistical incidents, transport, force majeure or causes attributable to the client.

In cases of delays of less than 30 days from the estimated date, the customer will not be authorized to refuse delivery or request compensation.

9. Additional Information

For any questions related to shipping, delivery times or additional services, the customer can contact Lola Glamour, SL through the customer service channels indicated on this website.